Privacy Policy

 

PRIVACY POLICY — Pilatixx™

 

Last updated: October 6, 2025


This Privacy Policy describes how Pilatixx™ (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pilatixx.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully.


 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.


 

How We Collect and Use Your Personal Information

 


To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


 

What Personal Information We Collect

 


 

Information We Collect Directly from You

 


Information that you directly submit to us through our Services may include:

 

  • Contact details: name, address, phone number, email.

  • Order information: name, billing/shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security details.

  • Customer support information: information you include in communications with us.

 


Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.


 

Information We Collect about Your Usage

 


We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”). Usage Data may include device and browser information, network connection, IP address, and details about how you interact with the Services.


 

Information We Obtain from Third Parties

 


We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

 

  • Companies who support our Site and Services (e.g., Shopify).

  • Payment processors who collect payment information to process your orders.

  • Online tracking partners (pixels, web beacons, SDKs, third-party libraries, cookies) used when you visit our Site, open/click our emails, or interact with our Services or ads.

 


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also Third Party Websites and Links below.


 

How We Use Your Personal Information

 

 

  • Providing Products and Services: to process payments, fulfill orders, send notifications related to your account/purchases/returns/exchanges, create and manage your account, arrange shipping and returns, and enable relevant Shopify services consistent with their policies.

  • Marketing and Advertising: to send marketing communications and show you advertisements for products or services (legal basis for EEA: legitimate interest, Art. 6(1)(f) GDPR).

  • Security and Fraud Prevention: to detect, investigate or act regarding possible fraudulent, illegal or malicious activity (EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR).

  • Communicating with You & Service Improvement: to provide support and improve our Services (EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR).

 

Cookies

 

We use Cookies to power and improve our Site and Services (e.g., remember preferences), run analytics, and tailor services, products and advertising. For Shopify-related cookies, see: https://www.shopify.com/legal/cookies.

Most browsers accept Cookies by default; you can remove or reject Cookies in your browser settings. Blocking Cookies may affect functionality.


Our website recognizes the Global Privacy Control (GPC) signal. If you enable GPC, we will treat it as a valid request to opt out of sharing/targeted advertising for the associated browser or device and, where possible, apply it to your Shopify account. Learn more: https://globalprivacycontrol.org/. Apart from GPC, we do not currently recognize other “Do Not Track” signals.


 

How We Disclose Personal Information

 


We may disclose personal information in the following circumstances:

 

  • Vendors/Service Providers: IT, payment processing, analytics, support, cloud storage, fulfillment, shipping.

  • Business & Marketing Partners: to provide services and advertise to you (used under their privacy notices).

  • At Your Direction/With Consent: e.g., shipping partners, social media widgets, login integrations.

  • Affiliates/Corporate Group: to operate our business.

  • Business Transactions & Legal: mergers, insolvency, legal obligations (subpoenas/warrants), enforce terms, protect rights.

 


In the past 12 months, we disclosed the following categories for the purposes described above:

 

  • Identifiers, Customer Records, Commercial Information, Internet/Network Activity (Usage Data), Geolocation Data

    Recipients: service providers, business/marketing partners, affiliates.

 


We do not use or disclose sensitive personal information without your consent or to infer characteristics. Where permitted by law and with your consent, we may “sell” or “share” personal information for advertising/marketing as defined by applicable law:

 

  • Identifiers, Commercial Information, Usage Data → to business/marketing partners.

 

Third Party Websites and Links

 

Our Site may link to third-party sites. Review their privacy/security policies before engaging. We are not responsible for third-party content, accuracy, privacy or security. Information you provide on public or semi-public venues (e.g., social platforms) may be viewable by others. Inclusion of links does not imply endorsement unless disclosed.

 

Children’s Data

 

The Services are not intended for children and we do not knowingly collect personal information from children. Parents/guardians may contact us to request deletion of a child’s data. We do not have actual knowledge of “selling” or “sharing” personal information of individuals under 16.

 

Security and Retention of Your Information

 

No security measure is perfect. Do not use insecure channels for sensitive information. Retention depends on factors such as maintaining your account, providing Services, legal obligations, dispute resolution, and enforcement of contracts/policies.

 

Your Rights

 

Depending on your location, you may have rights to:

 

  • Access/Know, Delete, Correct, Portability, Opt-out of Sale/Sharing/Targeted Advertising, Restriction of Processing, Withdraw Consent, Appeal, and Manage Communication Preferences (unsubscribe).

    You can exercise rights where indicated on our Site or by contacting us (see Contact). We may verify your identity before responding and may accept authorized agent requests with proof and verification. We do not discriminate for rights requests. We will respond within required timelines.

 

Complaints

 

Contact us first with any concerns (see Contact). If not satisfied, you may have the right to appeal or lodge a complaint with your local data protection authority (EEA list available via the European Commission).

 

International Users

 

We may transfer, store and process your personal information outside your country. When transferring data out of Europe, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless the destination has an adequacy decision.


Contact

 

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise your rights, contact us at:


support@pilatixx.com

Rooboerskamp 17, 8181 TZ, Heerde, NL

KVK: 76607119


For the purpose of applicable data protection laws and unless stated otherwise, Pilatixx™ is the data controller of your personal information.

The Story Behind Our Pilates gear.

WE’RE HERE TO REDEFINE PILATES & YOGA ESSENTIALS WITH PERFORMANCE, COMFORT, AND SUSTAINABILITY.With over 10 years of experience, Pilatixx™ has become a trusted name in premium Pilates and yoga essentials. What began as a passion for mindful movement has evolved into a brand known for quality, comfort, and design empowering every body to move with balance and confidence. At Pilatixx™, we combine expert craftsmanship, sustainable materials, and modern design to create products that last helping you flow better, feel stronger, and train with purpose.Move with purpose. Flow with Pilatixx™.

Pilatixx Core Values

Our values are our foundation. Lose them, and we lose who we are.

🌿 Be real.

At Pilatixx, we believe in being authentic no filters, no fake promises.

We’re about real people finding real strength, one small step at a time.

💚 Care deeply.

We care about our community, our planet, and your wellbeing.

From the materials we choose to the routines we share every detail matters, because you matter.

✨ Do what’s right.

Honesty, trust and consistency guide everything we do.

We’ll always keep it simple, transparent, and true to our purpose: helping you feel good in your own body.

🔥 Stay driven.

We started small and that’s our strength.

We move fast, think differently, and never stop improving.

Progress isn’t about perfection; it’s about showing up every day.

🤍 Put balance first.

Your body, your mind, your time — they all matter.

We believe in strength that feels good, not forced.

Family, rest, and movement all have their place here.