Refund Policy

Refund & Return Policy — Pilatixx™

 

Please note that once the product is shipped, it is out of our control. If your product takes a few extra days to arrive, we sincerely apologize for any inconvenience.


For orders with multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners’ locations.

 

 

Returns

 

Please note that Pilatixx™ does not offer free returns for items. It is important to check your order carefully before completing your purchase.


If you receive a damaged product, we do not offer free refunds, but we will gladly provide a free replacement.

To request a replacement for a damaged product or to discuss any other concerns, please contact us at support@pilatixx.com.


Products must be sent to our business address for returns. Our business address is located in the Netherlands.

For detailed return address information, please reach out through our Contact Page.

 

 

Refunds and Replacements

 

We offer a 14-day guarantee starting from the day you receive your product.

 

 

Tracking

 

All orders are processed with tracking numbers. You will receive an email containing your tracking number once your order has been dispatched to the carrier’s sorting facility.


Please note that for some shipping companies, it may take a few days for tracking information to update in the system.

If your order was placed more than 5 business days ago and no tracking information appears, please contact us.

 

 

Duties, Taxes, and Other Fees

 

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are applied once a shipment reaches the recipient’s country.

These fees are the sole responsibility of the recipient. Pilatixx™ has no control over these charges and cannot predict their amount.


If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.


Customs policies vary by country. We recommend contacting your local customs office for more information.

 

 

Lost / Stolen / Damaged Packages

 

Pilatixx™ is not responsible for lost, stolen, or damaged packages.

If your tracking information states that your package was delivered but you have not received it, please report it and/or file a claim with your shipping carrier.


We utilize timestamp information from tracking and carrier delivery confirmations when reviewing damage or return requests. We may not be able to honor claims that are not reported promptly.

 

 

Wrong Address Disclaimer

 

It is the buyer’s responsibility to ensure that the shipping address entered is correct before placing an order.

Since we start processing orders immediately, we cannot make changes once an order has been submitted.

If the order has already been processed by our fulfillment team, we cannot retrieve it for address changes.

 

 

Questions?

 

If you have any questions about delivery, returns, or refunds, please contact us at:

support@pilatixx.com

The Story Behind Our Pilates gear.

WE’RE HERE TO REDEFINE PILATES & YOGA ESSENTIALS WITH PERFORMANCE, COMFORT, AND SUSTAINABILITY.With over 10 years of experience, Pilatixx™ has become a trusted name in premium Pilates and yoga essentials. What began as a passion for mindful movement has evolved into a brand known for quality, comfort, and design empowering every body to move with balance and confidence. At Pilatixx™, we combine expert craftsmanship, sustainable materials, and modern design to create products that last helping you flow better, feel stronger, and train with purpose.Move with purpose. Flow with Pilatixx™.

Pilatixx Core Values

Our values are our foundation. Lose them, and we lose who we are.

🌿 Be real.

At Pilatixx, we believe in being authentic no filters, no fake promises.

We’re about real people finding real strength, one small step at a time.

💚 Care deeply.

We care about our community, our planet, and your wellbeing.

From the materials we choose to the routines we share every detail matters, because you matter.

✨ Do what’s right.

Honesty, trust and consistency guide everything we do.

We’ll always keep it simple, transparent, and true to our purpose: helping you feel good in your own body.

🔥 Stay driven.

We started small and that’s our strength.

We move fast, think differently, and never stop improving.

Progress isn’t about perfection; it’s about showing up every day.

🤍 Put balance first.

Your body, your mind, your time — they all matter.

We believe in strength that feels good, not forced.

Family, rest, and movement all have their place here.