Shipping Policy

Shipping Policy — Pilatixx™

 

Pilatixx™ partners with major international shipping companies — including FedEx, DHL, UPS, SF Express, EMS, and Royal Mail — as well as trusted local couriers to ensure your order arrives safely and directly at your door.

We proudly offer fast, flat-rate worldwide shipping.

REGION

ESTIMATED DELIVERY TIME

United States

6–8 business days

Europe (EU)

6–8 business days

United Kingdom

6–8 business days

Australia

6–8 business days

Rest of the World

6–8 business days
⏱️ Please note: Some products may take slightly longer depending on local customs, carrier delays, or product demand.

 

 

Order Processing

We typically require 2–5 business days to fulfill your order and prepare it for shipment.

During peak periods or holidays, processing times may take up to 5 working days.


Once your order is fulfilled, you will automatically receive a Shipping Confirmation email with your tracking number, allowing you to monitor your package every step of the way.

 

 

Shipping Details

  • Orders are shipped Monday through Friday (excluding holidays).

  • Once processing begins, no changes can be made to your order, including shipping address updates.

  • We only ship to the address provided at checkout — please double-check your details before placing an order.

 

 

 

Tracking

All shipments include tracking information, which you will receive via email once your order leaves our facility.

If your tracking status hasn’t updated within 5 business days, please contact our support team at support@pilatixx.com.

 

 

Delays and Customs

Some international orders may experience delays due to customs clearance or local postal handling.

While most orders arrive within 8 days, delivery may occasionally extend to 2–3 weeks depending on your region’s import process.

Customs duties or import taxes (if applicable) are the responsibility of the recipient.

 

 

Multiple Shipments

If your order includes multiple items, they may be shipped separately and arrive on different days depending on warehouse location or product availability.

 

 

Questions?

If you have any questions about your shipment, delivery, or returns, please contact us:

support@pilatixx.com

The Story Behind Our Pilates gear.

WE’RE HERE TO REDEFINE PILATES & YOGA ESSENTIALS WITH PERFORMANCE, COMFORT, AND SUSTAINABILITY.With over 10 years of experience, Pilatixx™ has become a trusted name in premium Pilates and yoga essentials. What began as a passion for mindful movement has evolved into a brand known for quality, comfort, and design empowering every body to move with balance and confidence. At Pilatixx™, we combine expert craftsmanship, sustainable materials, and modern design to create products that last helping you flow better, feel stronger, and train with purpose.Move with purpose. Flow with Pilatixx™.

Pilatixx Core Values

Our values are our foundation. Lose them, and we lose who we are.

🌿 Be real.

At Pilatixx, we believe in being authentic no filters, no fake promises.

We’re about real people finding real strength, one small step at a time.

💚 Care deeply.

We care about our community, our planet, and your wellbeing.

From the materials we choose to the routines we share every detail matters, because you matter.

✨ Do what’s right.

Honesty, trust and consistency guide everything we do.

We’ll always keep it simple, transparent, and true to our purpose: helping you feel good in your own body.

🔥 Stay driven.

We started small and that’s our strength.

We move fast, think differently, and never stop improving.

Progress isn’t about perfection; it’s about showing up every day.

🤍 Put balance first.

Your body, your mind, your time — they all matter.

We believe in strength that feels good, not forced.

Family, rest, and movement all have their place here.